FAQs
How is this different from a normal medical ID?

Traditional Medical IDs are build for medical professional but the problem is that not all conditions require medical intervention. Sometime you just need a little bit of gentle support to help get through the medical episode. It de-escalates the situation, and empowers people who are not medically trained to give on the spot support.

Do people need an app to scan it?

No.

It works with any modern smartphone using the same technology as tap-and-go payments when you pay for your groceries using your iphone. Just hold a phone near the wristband and your profile opens instantly.
What happens when someone scans my wristband?

Your profile opens instantly on their phone.

It clearly explains:

  • what’s happening
  • what they should do
  • who to contact

So they can help you calmly and correctly.
Is this only for emergencies?

No.

MediScan is designed for everyday situations where something goes wrong but medical intervention isn’t always required.

It helps people understand what’s happening and respond appropriately.
Is it hard to set up?

No — it only takes a few minutes.

We guide you step by step, and you can keep it simple. Or we offer a one on one service to help with your setup.
Can someone help me set it up?

Yes.

If you’d prefer not to do it yourself, we offer a Profile Setup Assistance service.

We’ll set everything up clearly and correctly — so you know it’s done properly and ready when it’s needed.
Why is there a subscription?

Your wristband works by linking to a live, secure profile.

The subscription keeps your information safely hosted on Australian servers, instantly accessible when scanned, and always up to date.

So when it matters, the right information is there, ready to help.
What am I actually paying for?

You’re not paying for a page.

You’re paying for a system that:

  • delivers your information instantly when scanned
  • keeps it secure and accessible at all times
  • allows you to update it whenever you need
  • ensures it works when it matters most
Who is MediScan ID for?

MediScan is designed for people with:

  • chronic conditions
  • invisible illnesses
  • conditions that can be misunderstood in public

It focuses on people who don't require medical intervention everytime they have a medical episode, they just need some gentle support.

It’s also commonly purchased by carers and family members.